House Matrix

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Improve quality, Reduce costs sustainably improve the quality of service and process, and ultimately to save costs, it is necessary to integrate all related processes of IT service management, such as, for example, event, incident and problem management, and other processes, about the consumption data or license management in the CMDB. Interface contracts define exactly, which should provide the processes to the CMDB data and vice versa. How can existing data sources be merged specifically? How do you organize the ongoing CMDB operating most efficiently? And how is the factor knowledge, for example in the form of a solution database can also profitably employed in IT service management and made available to the users? Also, professionals deliver the matrix technology AG in their current white paper answers. The complete white paper is available on the Internet at… whitepaper_cmdb… free download available. Press contact: matrix technology AG Sabrina Hahn Nymphenburger Strasse 1, 80335 Munchen phone: 089 /. 58 93 95 600 fax: 089 / 58 93 95 711 E-Mail: about the matrix technology AG: since 2000, the matrix acts technology AG as owner-managed IT services and consulting firm based in Munich. In recent years, matrix has established itself as a strong partner for its customers from the upper middle class to the DAX-listed companies. This matrix by the IT system House with extensive Know-How in the design and implementation of open system environments evolved into the professional IT service provider with services from areas * IT operations: operating responsibility for server environments, middleware, operating systems and applications * solution and service providers: online backup, monitoring, security and IT service management * consulting: ITIL process consulting, IT project management * systems integrator: technical consulting, partnerships with Sun Microsystems, Fujitsu technology solutions, NetApp, Symantec, Thales

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